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About FND Hope UK

Comments, Compliments and Complaints

Comments and Compliments

If you have any feedback about the work of FND Hope UK, we would love to hear it. Feedback is so important in helping us to learn and develop so please do share it with us.

If you have a comment or compliment, please send your comments and compliments to fndhopeuk@fndhope.org


If you have a complaint

At FND Hope UK, we work hard to deliver at the highest of standards. If we fall short of these standards please take the time to tell us about it as we would like the opportunity to put things right.

Complaints can be made in the following ways:

  • Via our Complaints Form 
  • Email fndhopeuk@fndhope.org
  • Write to: Executive Director, FND Hope UK, 21 Chetwode, Banbury, Oxfordshire, OX16 1QN

What will happen next?

The Executive Director will investigate your complaint and will aim to get back to you within 20 working days with a resolution. If we need to make more in-depth investigations, we will let you know how long it will take to resolve.

If you are still not happy

We want you to feel satisfied that we have resolved your complaint, however if this is not the case please let us know.

In these circumstances we will pass your complaint to our Chair who will investigate and do their best to resolve the matter to your satisfaction.

Our aim is to fully resolve the complaint within 20 working days of receipt.

You can find more details about our Complaints Policy here

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